1. Returns
At Petra Flower, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may request a return under the following conditions:
- You must initiate the return within 7 days of receiving your order.
- The item must be unused, unworn, and in its original packaging with all tags attached.
- Custom-made or personalized items cannot be returned unless they are defective.
- Sale items are final sale and cannot be returned.
To start a return, please contact our customer service team at [your email] with your order number and reason for return.
2. Refunds
Once we receive your returned item and inspect it, we will notify you via email. If the return is approved:
- A refund will be processed to your original payment method within 5-10 business days.
- Shipping fees are non-refundable, unless the return is due to our error or a defective product.
- If the refund is delayed, please check with your bank or payment provider.
3. Exchanges
If you received a damaged or defective item, we will happily replace it. Please contact us within 48 hours of receiving the product, and we will arrange an exchange.
4. Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized or engraved jewelry.
- Items that show signs of wear or damage.
- Gift cards and promotional items.
5. How to Return an Item
- Email [your email] with your order details and reason for return.
- We will provide you with the return address.
- Ship the item back using a trackable shipping method.
- Once received and inspected, we will process your refund or exchange.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
For any questions, feel free to contact our support team at admin@petraflower.com
